Return Policy

Last Updated: 8th of Ramadan, 1446

Thank you for visiting the website of Karaa Saudi Trading Company. Due to the nature of our services, which focus on displaying available cars and receiving requests for driving tests, financing, and consultations, our return policy differs from those of e-commerce stores that offer direct sales. Please read the following policy to understand how we handle any requests for returns or cancellations of services.

Policy Scope

  • No direct sales or purchases are made through our website, and therefore traditional return policies for purchases do not apply.
  • This policy covers driving test requests, financing applications, and communication or consultation bookings.

Cancelling or Modifying Orders

  • Users can cancel or modify a driving test request or financing application before the final confirmation of the appointment by the company.
  • Cancellations must be made by contacting our customer service team via email or phone listed below.
  • The company reserves the right to refuse any modification or cancellation after the driving test appointment has been confirmed or the financing process has begun.

Failure to Attend Driving Test Appointment

  • If an appointment is booked for a driving test and the customer does not show up without prior notice at least 24 hours before the appointment, the company reserves the right to refuse rescheduling unless at its discretion.
  • Rescheduling may be possible based on vehicle availability and the company’s staff schedule.

Financing Applications

  • All financing applications submitted through the website are directed to the relevant entities (such as banks or financing companies).
  • Any modifications or cancellations of applications are subject to the policies of the financing entity, not Karaa Saudi Trading Company’s policy.

Policy Modifications

  • The company reserves the right to modify or update the return policy at any time to meet business needs or legal requirements.
  • Any changes will be posted on this page, and continued use of the site after the changes signifies implicit acceptance of the new terms.

Contact Us

If you have any inquiries or cancellation requests, please contact us via:

  • Email: info@karaa.com
  • Phone: 920032058
  • Address: 3463-3345 Al-Sulhaniyah, Al-Shafa, Riyadh 14721

Thank you for trusting Karaa Saudi Trading Company.