1. Information We Collect

When you use our website, we may collect different types of information, including:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Address and Geographic Location (if needed)

Any other information provided when filling out online forms, such as driving test requests, financing applications, or contact inquiries

1.2 Technical Information

• User’s IP Address
• Browser Type and Version
• Operating System and Device Type
• Browsing history on our website, including visited pages and time spent on them
• Cookies and other tracking technologies

1.3 Non-Personal Information

• Aggregated data about website usage for trend analysis and service improvement
• Customer feedback and surveys collected to enhance user experience

2. How We Use Information

We use the information we collect for the following purposes:

• Order and Service Management: Processing driving test requests, financing applications, and other inquiries submitted via the website.
• Customer Communication: Sending updates on orders, responding to inquiries, and providing technical support.
• Improving User Experience: Analyzing usage patterns to develop and enhance our services and website content.
• Marketing and Advertising: Sending promotional offers and advertisements based on user interests in compliance with local regulations.
• Security and Legal Compliance: Preventing fraud, protecting the website, and complying with legal and regulatory obligations under Saudi Arabian laws.

3. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties. However, we may share it with the following parties:

• Technical Service Providers: Such as web hosting companies, analytics service providers like Google Analytics, and cloud services.
• Government and Regulatory Authorities: If an official request is made by the competent authorities in accordance with Saudi Arabian laws.
• Business Partners: When necessary to share information with our agents or approved financing providers to offer integrated services.

We ensure that all third parties with whom we share information comply with the same privacy and security standards that we apply within the company.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. These include:

• Essential Cookies: Used to ensure the website operates correctly.
• Analytical Cookies: Help us understand how the site is used in order to improve performance.
• Advertising Cookies: Used to deliver personalized advertisements based on users’ interests.

You can control cookie settings via your browser settings.

5. Information Protection

We implement strict security measures to protect the information we collect, including:

• Data encryption during transmission and storage
• Limiting access to personal data to authorized employees only
• Using advanced security systems to prevent cyber attacks

However, as online data transmission is not 100% secure, we do not guarantee absolute protection.

6. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of these external sites, so we recommend reviewing their privacy policies before providing any personal information.

7. User Rights

Under the Personal Data Protection Law of Saudi Arabia, users have the right to:

• Access their personal data stored with us and request a copy of it.
• Request to modify or correct any inaccurate information.
• Request the deletion of their personal data if there is no legal reason to retain it.
• Object to the use of their data for direct marketing purposes.

To submit any of these requests, please contact us using the details below.

8. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and users will be notified of significant changes via email or through a notice on our website.

We recommend reviewing this policy periodically to stay informed on how your personal data is being protected.

9. Contact Us

If you have any inquiries about this Privacy Policy or how we handle your data, you can contact us via:

• Email: info@karaa.com
• Phone: 920032058
• Address: 3463-3345 Al-Sulhaniyah, Al-Shafa, Riyadh 14721

Thank you for trusting Karaa Saudi Trading Company. We are committed to continuing to provide our services while upholding the highest standards of protection and privacy.